Walk-in || Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

Required Skills and Qualifications

• Any graduate or undergraduate with relevant communication skills.
• 01 year of experience in customer support, customer service, BPO, or a similar role.
• Good verbal and written communication skills in English.
• Ability to speak confidently and communicate professionally with customers and business partners.
• Basic knowledge of MS Excel