Walk-in || Customer Support Executive

Mention Yashita in reception  [phone removed]

Role & responsibilities

• Respond to customer queries through email and live chat in a professional and timely manner.
• Understand customer concerns and provide accurate information and appropriate solutions.
• Troubleshoot basic customer issues and guide customers through resolution steps.
• Maintain proper documentation of customer interactions in CRM or ticketing systems.
• Meet defined Service Level Agreements (SLAs), productivity targets, and quality standards.
• Handle customer complaints patiently and escalate complex issues to the appropriate team.
• Follow company policies, standard operating procedures (SOPs), and data privacy guidelines.
• Manage multiple customer conversations or tickets efficiently.
• Ensure customer satisfaction through clear, polite, and effective written communication

Required Skills

• Good written English communication skills.
• Strong typing speed and accuracy.
• Basic computer knowledge and proficiency in MS Office.
• Good problem-solving and analytical skills.
• Ability to multitask and manage time effectively.
• Customer-focused attitude with patience and attention to detail.
• Ability to work in rotational shifts, weekends, or night shifts, if required.

• Perks: Two-way cab facility and provided meals
• Shift Timings: Rotational shifts (including night shifts)
• Compensation: 16,000 to 30,000 CTC for experienced candidates (based on previous take-home pay)
• Location: Electronic City, Phase 1, Bangalore (Strictly Work from Office)

Interview Process:

1. Grammar & Essay Assessment: Evaluation of language proficiency
2. HR Round: Discussion regarding fit and expectations
3. Operations Round: Role-related discussion with the management team

mention Yashita in reception  [phone removed]