Walk-in || Customer Support Executive

We are looking for a sharp, customer-focused, empathetic, and detail-oriented Executive for our Blended Process (Voice & Email). In this role, you will handle customer queries, resolve service-related issues, manage escalations, and provide timely support through both inbound/outbound calls and email communication. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the ability to deliver a seamless customer experience across multiple communication channels.

Role & responsibilities

• Handle customer queries and complaints through inbound/outbound calls and email communication.
• Resolve customer issues, service requests, and escalations within defined turnaround times (TAT).
• Provide accurate information and effective solutions while maintaining professional communication.
• Follow up with customers to ensure timely resolution and customer satisfaction.
• Draft and respond to customer emails with proper grammar, clarity, and a professional tone.
• Coordinate with internal departments to resolve complex customer issues.
• Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
• Identify customer concerns and take appropriate action to prevent repeated escalations.
• Ensure compliance with company policies, process guidelines, and quality standards.
• Achieve daily and monthly targets for productivity, quality, response time, and customer satisfaction.

Preferred candidate profile

• Graduate in any discipline
• Immediate Joiners Preferred
• 6 months to 2 years of experience in customer service, voice process, email support, or blended process preferred.
• Excellent verbal and written communication skills.
• Strong customer-handling, problem-solving, and escalation-management abilities.
• Good email drafting skills with professional communication etiquette.
• Ability to handle inbound/outbound calls and emails efficiently.
• Proficient in basic computer operations and MS Excel.
• Customer-focused, empathetic, and detail-oriented approach