Walk-in || Customer Support Executive

Role & responsibilities

• To answer every call that lands on their extension effectively, driving towards conversion of clients.
• To be able to coordinate with the OP team with an ease to accommodate the patients.
• Should be able to understand the patients need and guide them to the right consultants.
• Have complete knowledge of all unit doctors, with their specialty and experience, to explain to the callers.
• To ensure that end-to-end solution is provided.
• Adherence to the script / Quality of Calls and Procedures.
• Patient Impacting Errors / Non-Patient Impacting Errors.

Preferred candidate profile:

Qualification: 10th +

Languages to be known: English, Hindi and Telugu Mandatory

Job Location Abids, Hyderabad.