Walk-in || Customer Support Executive

Customer Support Executive
F Gear | Bengaluru

Role Overview
We are looking for a patient, solution-oriented Customer Support Executive to be the main point of contact for our customers and give them a smooth pre- and post-purchase experience.

Key Responsibilities

• Respond to customer queries via phone, email, live chat and social media
• Process daily orders, cancellations, refunds, returns and exchanges
• Give accurate information on products, pricing and policies
• Resolve complaints and troubleshoot product or service issues promptly
• Escalate complex issues and coordinate with sales, technical, billing and logistics teams
• Keep records of customer queries, complaints and resolutions
• Follow up to ensure customer satisfaction
• Share customer feedback and report on common issues and trends

Requirements

• Excellent verbal and written English communication
• Strong problem-solving and active listening skills
• Patience, empathy and professionalism under pressure
• Ability to multitask across channels
• Prior customer support experience is an advantage