Walk-in || Customer Support Executive

frantiger | Electronic City, Bengaluru | Work from office

Walk-in Interview Drive On-the-Spot Offer Opportunity

Dates: 1417 October 2026
Time: 10:00 AM4:00 PM
Venue: Frantiger’s Electronic City office, Bengaluru
Location: https://frn.pw/blroffice

About the Role

As a Customer Support Executive at Frantiger, you will connect with entrepreneurs, investors, business owners, and prospective franchisees exploring franchise and business opportunities.

This role combines customer support with consultative sales. You will handle enquiries, address concerns, understand customers’ business and investment requirements, and guide them toward suitable franchise opportunities and Frantiger services. You will also qualify leads, follow up consistently, handle objections, and work toward conversion and revenue targets.

The ideal candidate has a strong BPO, KPO, ITES, customer service, outbound telesales, or inside sales background and can deliver excellent service while converting customer interest into business.

Key Responsibilities

• Handle incoming enquiries and make outbound calls to prospective customers, entrepreneurs, investors, and franchise seekers.
• Understand and qualify customer requirements based on investment budget, preferred industry, location, timeline, and business objectives.
• Explain Frantiger’s franchise opportunities, advisory services, and related solutions clearly and persuasively.
• Answer customer questions, address concerns, and provide timely assistance throughout the enquiry and sales process.
• Recommend relevant opportunities and services based on each customer’s needs.
• Build relationships through structured follow-ups and keep customers informed about next steps.
• Handle objections confidently and guide conversations toward appointments, consultations, and purchase decisions.
• Convert qualified leads into consultations, franchise enquiries, and sales, coordinating with franchise consultants wherever required.
• Achieve daily, weekly, and monthly calling, follow-up, conversion, and revenue targets while maintaining service quality.
• Resolve customer issues within your scope and coordinate with the appropriate team for escalations.
• Maintain accurate customer details, call notes, follow-up schedules, and sales activity in the CRM.
• Work closely with franchise consulting and business development teams to ensure smooth handovers and a consistent customer experience.
• Follow defined service and sales processes while adapting conversations to individual customer requirements.

Candidate Requirements

• Minimum 3 years of experience in customer support with sales responsibilities, outbound telesales, telecalling, inside sales, or lead conversion.
• Prior experience in BPO, KPO, ITES, call centres, financial services, education sales, real estate, insurance, or business services is preferred.
• Experience handling customer enquiries, making outbound calls, and working toward sales targets.
• Excellent verbal communication, active listening, and persuasive communication skills.
• Strong probing, objection-handling, negotiation, and problem-solving abilities.
• Comfortable managing a high volume of calls and multiple customer follow-ups.
• Ability to remain patient and professional while pursuing enquiries through to resolution or conversion.
• Target-oriented and motivated by performance and incentives.
• Comfortable using CRM systems, lead-management tools, and basic computer applications.
• Ability to communicate professionally in English and Hindi. Knowledge of additional Indian languages will be an advantage.
• Willingness to work from our office in Electronic City, Bengaluru.

What We Are Looking For

We would particularly like to meet candidates who:

• Can balance helpful customer service with a clear focus on sales results.
• Have achieved or exceeded calling, conversion, or revenue targets.
• Know how to move a conversation forward by understanding needs and recommending relevant solutions.
• Can build rapport with business owners and aspiring entrepreneurs.
• Are comfortable discussing investment and business opportunities with professionalism and maturity.
• Take ownership of customer concerns and maintain disciplined follow-ups.
• Want to build a long-term career in customer relations, sales, business consulting, and the franchise industry.

What Frantiger Offers

• Opportunity to work in India’s growing franchise and entrepreneurship ecosystem.
• Exposure to multiple industries, brands, entrepreneurs, and business models.
• A performance-driven environment with attractive incentive opportunities.
• Structured customer service and sales processes, along with qualified lead opportunities.
• Opportunities for high performers to grow into senior customer support, sales, team leadership, and franchise consulting roles.

Pay: 15,000–50,000 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Work Location: In person, Electronic City, Bengaluru (enter 'imejob' on google maps)

If you enjoy helping customers, building relationships, following up, and closing sales, we would like to meet you.

Walk in between 14 and 17 October 2026, from 10:00 AM to 4:00 PM, at our Electronic City office for an interview and an opportunity to receive an on-the-spot offer.