Walk-in || Customer Support Executive
Attendy Technologies · Bengaluru · onsite · Posted 26d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Customer Support Executive
Company: Route39
Location: Koramangala, Bangalore
Work Mode: Work from Office
Employment Type: Full-time
Experience: 02 Years
Salary: 15,000 – 18,000 per month + Performance Incentives
Working Days: Monday – Saturday
Working Hours: 9:30 AM – 6:30 PM
Job Description
ROUTE39 Mobility is looking for an energetic and customer-focused Customer Support Executive to join our Bangalore team.
The candidate will be responsible for handling customer enquiries, support calls, follow-ups, complaint resolution and coordinating with the operations team to ensure a smooth customer experience.
Key Responsibilities
- Handle incoming and outgoing customer calls.
- Respond to customer enquiries and service-related questions.
- Understand customer requirements and provide appropriate solutions.
- Handle complaints and resolve customer issues professionally.
- Coordinate with drivers and the operations team for customer-related concerns.
- Make follow-up calls to customers and leads.
- Maintain customer interaction and follow-up details in the CRM.
- Escalate important issues to the concerned team.
- Collect customer feedback and maintain customer satisfaction.
- Achieve assigned customer support and performance targets.
Requirements
- Any Degree.
- Freshers are welcome to apply.
- 0–2 years of experience in customer support, telecalling or customer service preferred.
- Good communication skills in English and Kannada.
- Hindi/Tamil will be an added advantage.
- Basic computer knowledge.
- Good listening and problem-solving skills.
- Comfortable handling phone calls and customer interactions.
- Must be willing to work from office in Koramangala, Bangalore.
What We Offer
- 15,000 – 18,000 fixed monthly salary.
- Performance-based incentives.
- Career growth opportunities.
- Training and support.
- Opportunity to work with a growing EV mobility startup.
- Professional and fast-paced work environment.
Skills: Customer Support, Customer Service, Telecalling, Inbound Calls, Outbound Calls, Complaint Handling, Customer Relationship Management, Communication Skills, CRM, Kannada, English
Industry: EV Mobility / Transportation / Mobility Tech
Department: Customer Support
Job Type: Full-time
Job Location: Koramangala, BangaloreRole & responsibilities
Preferred candidate profile
Perks and benefits
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