Walk-in || Customer Support Executive
Anya Systems · Hyderabad · onsite · Posted 31d ago
About a minute. You'll make an account on the way through.
About this role
**Job Description International Semi-Voice Process (Lyft)*
**Process:** Lyft – International Semi-Voice Process
*Location**
* Uppal
**Compensation**
* **Freshers:** 3.0 LPA
* **Experienced (Minimum 6 months):** 3.25LPA
**Eligibility**
* Graduation is mandatory.
* Freshers are eligible.
* Experienced candidates must have a minimum of 6 months of relevant experience.
**Shift Details**
* Rotational shifts.
* Two-way cab facility provided for employees residing within a 15 km radius.
**Key Responsibilities**
* Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
* Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
* Deliver prompt, professional, and empathetic customer service to improve rider and driver satisfaction.
* Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
* Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).
**Interview Process**
1. HR Round
2. Assessment
3. Operations Round
**Documents Required**
* Updated Resume
* Aadhaar Card (Photocopy)
* Vaccination Certificate (Photocopy)
**Contact Details**
**– HR Recruiter - Anusha
[phone removed] (Share your updated resume via WhatsApp)
Email: - [email removed]
Sourced from naukri