Walk-in || Customer Support Executive
Cold Brew Tech · Bengaluru · onsite · Posted 49d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Role: Customer Support Executive (Chat Process)
Location: Bangalore
Experience: 0-2 Years
Key Responsibilities:
1. Handle customer queries via chat and email in a timely and professional manner
2. Resolve issues by understanding customer concerns and providing effective solutions
3. Manage and track customer tickets using CRM tools
4. Escalate complex cases to internal teams and ensure timely resolution
5. Maintain accurate records of customer interactions and follow-ups
6. Identify recurring issues and suggest process improvements
7. Meet individual and team SLAs and customer satisfaction targets
8. Ensure clear, empathetic, and solution-oriented communication with users
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Other requirements
1. 6 months to 2 years of experience in customer support, customer success, or a client-facing role
2. Strong written communication skills in English and at least one regional language (Hindi, Telugu, Kannada)
3. Excellent typing speed and ability to manage multiple conversations simultaneously
4. Strong problem-solving skills with attention to detail
5. Comfortable working in a fast-paced, target-driven environment
6. Graduate in any discipline
7. Prior experience in non-voice support, chat support, or e-commerce/customer operations
8. Basic knowledge of Excel/Google Sheets
9. Additional regional language proficiency
Sourced from naukri