Walk-in || Customer Support Executive

Technical Support Executive Anti-Virus Voice Process

Location: Mansarovar, Jaipur
Job Type: Full-Time
Work Mode: Work From Office

Job Overview

We are hiring Technical Support Executives for an Anti-Virus Voice Process in Jaipur. The role involves assisting customers with technical queries related to antivirus products and providing effective solutions through voice support.

Key Responsibilities

• Handle customer queries through voice calls.
• Understand and resolve basic technical issues related to antivirus products.
• Provide accurate information and troubleshooting assistance to customers.
• Understand and use technical terminology and jargon appropriately.
• Maintain professional communication throughout customer interactions.
• Follow process guidelines and quality standards.
• Achieve assigned performance and customer service targets.

Eligibility

• Graduates: Freshers can apply.
• Undergraduates: Minimum 6 months of documented work experience required.
• Good verbal communication skills are mandatory.
• Candidates should have a basic understanding of technical terms and terminology.
• Candidates must be comfortable working in rotational shifts.
• Willingness to work in rotational week-offs is required.

Shift & Work Schedule

• 5 days working
• 10-hour shift duration, including 1-hour break
• Rotational shifts, with preference for candidates comfortable with night shifts
• Rotational week-offs

Salary & Incentives

• CTC: 28,800 per month (including statutory bonus)
• Performance Linked Incentive (PLI): Up to 3,200 per month, as per eligibility/performance

Cab Facility

• Cab facility available after completion of training, subject to company policy and applicable shift/location criteria.

Preferred Candidate Profile

The ideal candidate should:

• Have strong verbal communication skills.
• Be comfortable handling customers over the phone.
• Have an interest in technical/customer support.
• Be comfortable working rotational shifts, including night shifts.
• Be willing to work rotational week-offs.
• Be interested in a stable, long-term career in customer and technical support.

Location: Mansarovar, Jaipur
Industry: BPO / Customer Support / Technical Support
Process: Anti-Virus Voice Process