Walk-in || Customer Support Executive

Responsibilities:

• Respond to customer emails in a timely and professional manner, addressing their concerns and providing accurate information.

• Handle customer calls, both inbound and outbound, ensuring queries are resolved and customer satisfaction is maintained.

• Provide assistance to customers through WhatsApp, responding to inquiries and resolving issues promptly.

• Manage and resolve customer queries, complaints, and escalations, ensuring a positive customer experience.

• Maintain accurate records of customer interactions, issues, and resolutions. Use Excel and other tools to generate reports and track performance metrics.

• Assisting the guest in their queries/complaints/request via calls/CRM Tickets/Walk-In.

• Managing guest escalations and providing timely resolution.

Communication & Knowledge • Communicating effectively with customers via phone, emails • Following SOP • Maintaining accurate customer interactions for follow ups • Having perfect product knowledge

Qualifications:

• Graduate in any related field.

• Minimum 1 year of experience in the service industry, preferably in a customer support role.

• Excellent verbal and written communication skills.

• Proficient in computer applications, especially MS Excel.

• Strong problem-solving skills with the ability to handle difficult situations and escalations effectively.