Walk-in || Customer Support Executive

Position Title: Customer Support Executive

Experience: 0- 2 Years

Reporting To: Head of the Department

Location: Visakhapatnam

ROLES AND RESPONSIBILITIES:

• Handle customer inquiries related to credit sales, including queries on
• payment terms, credit limits, and billing.
• Assist customers in understanding their credit options and help them with the
• application process.
• Digital generated leads should be able to converted.
• Provide information about available products, services, and special offers on
• credit sales.
• Address and resolve any issues or concerns related to credit transactions,
• payment delays, and account discrepancies.
• Offer timely solutions to customer complaints and ensure the process is
• smooth from start to finish.
• Assist in explaining credit terms, instalment plans, and interest rates.
• Guide customers through the payment process, ensuring they understand
• how to make payments on time and avoid penalties.

REQUIREMENTS:

Languages known:

Hindi( Mandatory), English, Telugu, Tamil( Preferrable)

Qualification:

Any Graduate

Skills:

• Excellent Communication Skills
• Should be Proficient in Hindi and English
• Customer Service skills
• Strong Verbal and Listening Skills
• Capacity to establish rapport and build trust with customers
• Ability to resolve customer complaints and concerns effectively