Walk-in || Customer Support Executive WFO Direct Walkin

Customer Support Executive Inbound Voice Process

Job Description

We are hiring Customer Support Executives for an Inbound Voice Process. This is a Work From Office (WFO) opportunity where candidates will handle customer queries through inbound calls and provide quick, professional, and effective resolutions.

Roles & Responsibilities

• Handle customer queries through inbound calls.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with order-related queries, delivery concerns, refunds, replacements, and other service-related issues.
• Maintain professionalism and ensure a positive customer experience.
• Accurately update customer information and call-related details in the system.
• Follow company guidelines, quality standards, and productivity targets.
• Coordinate with internal teams whenever required to resolve customer issues.

Eligibility Criteria

• Education: Undergraduate / Graduate – Any Stream.
• Experience: Freshers and experienced candidates can apply.
• Good communication skills in Hindi and English.
• Comfortable speaking with customers over the phone.
• Basic computer knowledge is required.
• Candidates must be comfortable working in a Work From Office (WFO) environment.
• Willing to work in rotational shifts as per eligibility.
• Comfortable with 6 days working and 1 rotational week off.
• Willing to complete the on-the-job training and certification process.

Salary & Benefits

• Apprentice Salary: 14,200 per month
• CTC Range: 17,680 – 18,800
• Inbound Voice Process
• Work From Office (WFO)
• On-the-job training provided
• Freshers can apply

Shift & Working Details

• Work Mode: Work From Office (WFO)
• Working Days: 6 days a week
• Week Off: 1 rotational week off
• Working Hours: 9 hours including 1-hour break
• Productive Hours: 8 hours

Shift Timings

• Female Candidates: Rotational 9-hour shifts within the 7:00 AM to 7:00 PM window.
• Male Candidates: 247 rotational shifts.

Interview Process

1. HR Evaluation
2. Operations Round – L1
3. Operations Round – L2
4. Assessment / Ambition Test
5. Client Evaluation

Office Address

BBD Viraj Tower, 4th Floor, Startek
Near Kamta, Lucknow, Uttar Pradesh

Important Note

• No charges are applicable for the interview or joining process.
• This is a Work From Office (WFO) opportunity.
• Candidates must be comfortable with the applicable rotational shift timings.