Walk-in || Customer Support Executive- Walk-In

Role & responsibilities

1. Resolve customer queries, requests, and complaints (QRCs) related to Trading and Demat Accounts, including Equity, Derivatives (Futures & Options), Mutual Funds, Currency, and Commodities.
2. Handle customer and branch interactions through calls, emails, and chat support channels.
3. Review customer account status and address account maintenance-related queries.
4. Create and maintain knowledge base articles and solution documents.
5. Explain account charges, brokerage, and trade settlement-related queries to customers.
6. Effectively manage escalations, handle difficult customer interactions, and coordinate with internal teams for issue resolution.
7. Understand customer needs and deliver a superior customer experience (CX).
8. Work efficiently in a fast-paced contact center environment while managing multiple tasks simultaneously.
9. Provide accurate, complete, and timely information using the appropriate systems and tools.

Preferred candidate profile

• Bachelor's degree in Finance, Banking, Economics, Commerce, or a related discipline.
• Freshers are welcome to apply. Prior customer service experience in stock broking, banking, or financial services will be an added advantage.
• Basic understanding of stock market products and financial services.
• Proficiency in English and Hindi, both written and spoken.
• Strong numerical aptitude, analytical thinking, and attention to detail.
• Excellent problem-solving skills with the ability to identify and address the root cause of customer issues.
• Good documentation and communication skills.
• Proficiency in Microsoft Excel and Word will be an added advantage.

Walk-In Details:

Date: 8th Oct 2026

Day: Thursday

Time: 10:30 AM to 1:00 PM

Interview Venue:

Axis Securities Limited, Aurum Q parc, Q2 building, 10th floor, level 6, Thane-Belapur Road, Ghansoli, Navi Mumbai- 400710

Contact Person: Gargi Deshmukh