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    Job · 20500802

    KOLKATA · FULLTIME

    Walk-in || Customer Support Executive || Voice Process || Immediate Joiner WFO

    Tech Mahindra

    Tech Mahindra

    Kolkata · onsite · Posted 13d ago

    Sourced fromNaukri
    ₹1.5L - ₹1.8L PA0–2 yrsfulltimeKolkata

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    Section · 01

    About this role

    We are currently having openings in our Voice Process (L2) 100% work from office.With fixed salary ; Contractual role until DOJ+90Days (For 3 Months)Designation-

    • Customer Support Associate (L2).

    Job Profile-

    • Have to resolute customers query Voice Call

    Mandatory Criteria-

    • Min HS Passed.
    • Fresher & experienced both can apply
    • Excellent verbal communication skill in English & Hindi without major MTI for Voice

    Process

    • Customer orientation.
    • Ready to work in 24/7 Shifts
    • No planned leave for upcoming 3 month after joining
    • 10 hour of the day, 9hrs. work and 1 hour break
    • Should have a typing speed of 25 WPM with 90% accuracy

    Interview Structure-

    • HR round - General check.
    • Typing Test
    • Voice Versant (V3 and above)
    • Client Round

    Payouts

    • Salary for minimum 12 months experience candidate 14.5 k in-hand (Approx)
    • Fresher- 12.4 k in-hand (Approx)
    • 100% fixed salary

    Documents Required

    • Education Mark sheets
    • Aadhar Card
    • Pan Card
    • Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

    Location details for Walkin interview:Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156(Opposite of TCS Geetanjali).

    Candidates need to carry CV ; Aadhar card(Government id card)The candidates should mention HR name on the top of the CV.


    Interested candidates can share their resume to this email [[email removed]].


    NOTE: For call , candidates can reach out to this number ([phone removed]) Don't call after 8PM (Calling Time: 12:00PM - 08:00PM Monday to Friday).


    (Use this number just for call don't share your CV in this number, Share your CV via mail only [[email removed]).

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    Section · 02

    Skills

    Customer Servicecustomer satisfactionBpo Voice ProcessCustomer SupportProblem SolvingDomestic Voice ProcessInbound ProcessDomestic BPOCustomer HandlingHindi SpeakingEscalationsQuery ResolutionTelecallingGood Communication In EnglishOutbound Process

    Section · Company

    About Tech Mahindra

    Tech Mahindra

    Tech Mahindra

    IT Services & Consulting

    119.3k+

    employees

    1986

    40 years old

    Pune, Maharashtra

    India

    ₹1.5L – ₹1.8L PA

    This role

    About

    We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed. We are Tech Mahindra!

    Industries

    IT Services & ConsultingBPO/KPOConsultingAnalytics & KPOEngineering & Construction

    Employee ratings

    43,279 reviews

    3.4/ 5

    Culture

    3.2

    Career growth

    2.7

    Work-life

    3.4

    Employees rate it well for

    Salary5961Senior Management3868Work Life Balance3463Work Culture3249Appraisal3044

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