Walk-in || Customer Support Executive - L1

Role: Tech/Customer Support Executive

Domestic Voice process

Rotational Shifts (9 Hours)

Rotational Week Off - 6 Days Working Any 1 Day off

Work Mode - Work From Office

Mandatory speaking Languages: - Candidate should have Excellent communication skills in English

Salary: - As per Standard (16K for Freshers)

Note: After completion of 6 months, it will be revised based on an individual performance to Rs 18000, and the backlog amount will also be credited as arrears.

Notice Period: Immediate to 15 Days
Experience:

Fresher to 3 Years for L1 (Tech/Customer Support Executive)

Qualification: Graduate.

Venue: 6th Floor, AWFIS Majestic Signia, Plot No. A-27, Block A, Industrial Area, Noida sector 62

https://share.google/Xd5JEWUYSamxK0u2h

Landmark- Nearly IBM Building. Nearest metro station - Electronic City Noida.

Contact Person: Tripti Verma

Contact: [phone removed]

WhatsApp:[phone removed] (No Calls)

Email ID: [email removed]

LinkedIn ID: linkedin.com/in/tripti-verma-95732b1b1

JOB DESCRIPTION:

• Answering and resolving customer queries through Calls/Email
• Follow standard operating process when replying/speaking to the customers.
• "Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
• Be the first point of Contact for all the customer escalations.
• Supporting end customers directly via various communication channels including calls and emails
• Understand the customer's query and give the best resolution to the customer.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support.
• Flexible for emergency support as required.

Thanks & Regards:

Tripti Verma

HR - Talent Acquisition

Contact: [phone removed]

WhatsApp:[phone removed]

Email ID: [email removed]

LinkedIn ID: linkedin.com/in/tripti-verma-95732b1b1

Techperspect Software Private Limited

www.techperspect.com

www.electreefi.com