Walk-in || Customer Support Executive - Fresher Hiring

International Semi-Voice / Non-Voice Process

Company: Sutherland Global Services
Location: Hyderabad
Work Mode: Work from Office
Position: International Voice Process
Experience: 0-2 years; FRESHERS ARE WELCOME TO APPLY
Joining: Immediate Joiners Only

Job Overview

Sutherland is hiring Fresher candidates for an International Semi-Voice / Non-Voice Process. The role involves handling customer queries through written communication channels such as email, chat, and ticketing systems, while providing accurate information and timely resolutions.

Candidates with a minimum of 6 months of experience in an International Voice or Chat Process are eligible to apply. Graduates, undergraduates, and postgraduates can apply, subject to the process requirements. Freshers are eligible to apply.

Roles & Responsibilities

• Handle customer queries through email, chat, and ticketing systems.
• Provide accurate information and timely resolutions to customer concerns.
• Maintain a polite, professional, and helpful tone in all written communication.
• Ensure customer issues are properly documented and tracked.
• Prepare daily/weekly reports on completed tasks and pending items.
• Coordinate with internal teams whenever required to resolve customer issues.
• Follow process guidelines, quality standards, and service-level requirements.
• Maintain productivity and quality targets as defined by the process.

Perks & Benefits

• Attractive salary package for voice roles.
• Communication and soft-skills improvement programs.
• Exposure to global clients and international processes.
• Rotational or fixed shifts depending on the process.
• Fun activities, competitions, and themed events.
• Two-way cab facility for night shifts, subject to eligibility and location criteria.

Candidate Profile

• Excellent communication skills are required.
• Minimum 6 months of experience in International Voice or Chat Process; Freshers are eligible to apply.
• Graduates / Undergraduates / Postgraduates can apply.
• Graduation is required.
• Candidates must be flexible to work in rotational shifts, including night shifts.
• Candidates must be comfortable working from office.
• Immediate joiners only.
• Out-of-station candidates are strictly not eligible.
• Candidates residing within 25 km of the office are eligible for the night-shift cab facility, subject to company policy.
• Freshers may apply where eligible as per the process requirements.

Selection Process

• No virtual interviews; all applicants must walk in to the office.
• Only immediate joiners are eligible.
• Mention Hannah at the top of your resume.
• Office Address: Sutherland; 7th Floor, Divya Sree Building, Lanco Hills Private Road, Hyderabad, Telangana 500089

Documents Required

• 2 copies of your updated resume.

Interested candidates can attend the walk-in interview after scheduling the interview with HR.