Walk-in || Customer Support Executive - E Commerce GIANT

Roles & Responsibilities:

• Handle inbound customer calls and address queries in a timely and professional manner
• Provide accurate information related to orders, deliveries, payments, and app usage
• Resolve customer concerns effectively while ensuring a positive experience
• Follow defined SOPs and quality standards during all interactions
• Escalate unresolved or complex issues to the appropriate team
• Maintain proper records of customer interactions in the system
• Meet performance metrics such as quality, productivity, and resolution time
• Adhere to assigned shift schedules and organizational policies
• Stay updated with process knowledge, tools, and system updates
• Ensure confidentiality and security of customer data at all times

Preferred Candidate Profile:

• Graduate or Undergraduate (Freshers & Experienced candidates are welcome)
• Strong verbal communication skills in Hindi and basic English understanding
• Good listening skills with the ability to handle customer queries effectively
• Customer-centric approach with a problem-solving mindset
• Comfortable working in rotational shifts (Afternoon/Evening/Night)
• Ability to work in a fast-paced environment and handle pressure situations
• Basic computer knowledge and ability to navigate systems efficiently
• Self-disciplined and responsible while working from home
• Must have a personal laptop/desktop with stable internet and power backup
• Immediate joiners preferred

Important Note

• Startek does not charge any amount for interview or Joining

• We do cost free Joining