Walk-in || Customer Support Associate

Job Title: Customer Support Associate International Process (Blended)

Location: Sec-63, Noida

Work from Office | 6 days rotational shifts

About Ocube Services:

Ocube Services is a trusted provider of customer experience and business process management solutions, serving clients across the MEASA region. We combine operational excellence, technology-driven innovation, and a customer-centric approach to help organizations enhance service delivery and achieve sustainable growth. Our commitment to continuous improvement, employee development, and quality-driven performance enables us\to deliver exceptional outcomes for both our clients and our people.

About the Role:

We are looking for dynamic and customer-focused professionals to join our Customer Support team for an International Process (Blended). The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats for international customers.
• Resolve customer queries and complaints in a professional and timely manner.
• Maintain customer satisfaction by providing accurate information and solutions.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Adhere to process guidelines, quality parameters, and performance targets.
• Maintain confidentiality of customer information and company data.
• Work collaboratively with team members and support departments to enhance service delivery.

Required Skills & Competencies:

• Excellent speaking, verbal and written communication skills in English.
• Strong customer handling and problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work in rotational schedules.

Eligibility Criteria: Any UG/Graduate Can apply

Experience:

• 0 to 3 years in international customer support(freshers with excellent communication skills may also apply).

For more details, please contact on any of the below:

Soumya: [phone removed] | Mansi: [phone removed]