CHENNAI · FULLTIME
Walk-in || Customer Support Associate
Redisolve Software
Chennai · onsite · Posted 6d ago
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Section · 01
About this role
Job Description
*Handle customer inquiries through chat and email in a timely and professional manner.
*Diagnose and troubleshoot technical issues, providing clear and accurate solutions.
*Deliver high-quality customer support while maintaining customer satisfaction.
*Escalate complex or unresolved issues to the relevant internal teams when necessary.
*Provide precise and up-to-date information about products and services.
Required Candidate Profile
*Ability to manage multiple chat conversations simultaneously. *Excellent communication skills in English (both written and verbal). *Willingness to work from the office environment.
*Typing speed of 25-30 words per minute.
*Familiarity with chat/support software is an added advantage. *Immediate joiners or candidates with a notice period of up to 10 day preferred.
*Flexibility to work in rotational night shifts.
Key Soft Skills
*Clear, concise, and professional communication with customers.
*Patience and composure, especially in challenging situations. *Adaptability to diverse customer scenarios and needs.
*Strong reading comprehension and attention to detail.
*Active listening and understanding of customer concerns.
*Excellent interpersonal and customer interaction skills.
*Basic computer proficiency, including keyboard skills, MS Excel, and shortcuts.
Date - 13-10-2026 to 31-10-2026 (Direct Walk in)
Contact Person
Jackson GS Jorin (Senior Associate HR)
Contact Number - [phone removed] / [phone removed]
Address - 4/293, Sterling Technopolis , 8th Floor, Old Mahabalipuram Road (OMR), Perungudi, Chennai - 600096.
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Section · 02