Walk-in || Customer Support Associate

Greetings from Sutherland!

We are looking for a customer-focused and detail-oriented Customer Support Executive to join our Non-Voice Support team. The role involves assisting customers through email, chat, tickets, and other digital channels, resolving queries efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and complaints through chat, email, and ticketing systems.
• Provide accurate and timely resolutions while maintaining a high level of customer satisfaction.
• Understand customer concerns and identify the appropriate solution or escalation.
• Follow standard operating procedures (SOPs) and process guidelines.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal teams to resolve complex or pending customer issues.
• Meet assigned quality, productivity, response-time, and resolution-time targets.
• Ensure professional and grammatically correct written communication.
• Follow data privacy, security, and company policies.
• Identify recurring customer issues and report them to the relevant team.

Required Skills

• Excellent written communication skills in English.
• Strong reading comprehension and attention to detail.
• Basic knowledge of computers, MS Office, email, and web-based applications.
• Ability to multitask and handle multiple customer queries.
• Good problem-solving and analytical skills.
• Ability to work under pressure and meet deadlines.
• Customer-oriented attitude and willingness to learn.
• Immediate joiners are preferred

Education & Experience

• Education: Any Graduate / Undergraduate with relevant experience.
• Experience: Freshers and experienced candidates can be considered, depending on the process requirements.
• Previous experience in BPO, customer support, chat support, email support, or back-office operations is an advantage.

Work Location

Sutherland ,

Gateway Office Parks,GST Road,

Perungalathur,Chennai - 600 063, Tamil Nadu.

Selection Process
1. HR Interview

2.SD Panel Interview

3.Language Assessment

Interested candidates can:

• Mention "HR Malavika" at the top of your resume for reference and walk in to our office between 11:00 AM and 2:00 PM .
• Apply through Naukri.
• Share an updated resume to [email removed]. or [phone removed]

Disclaimer:
Sutherland never asks for payment or favors in exchange for job opportunities. Report suspicious activity to [email removed].