Walk-in || Customer Support Associate - US Healthcare (Voice)

Job Description

ResultsCX is hiring Customer Support Associates for our US Healthcare Voice Process. We are looking for candidates with prior experience in Healthcare BPO or related domains who possess excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Handle inbound and outbound calls related to US healthcare services.
• Assist customers with patient care, pharmacy support, claims, grievances, and appeals.
• Provide accurate information while maintaining empathy and professionalism.
• Ensure timely and accurate documentation of customer interactions.
• Coordinate with internal teams for effective issue resolution.
• Adhere to healthcare compliance and data privacy regulations, including HIPAA.

Required Skills:

• Fresher & Experience in Healthcare BPO or a similar domain.
• Typing speed of at least 28 WPM with 98% accuracy.
• English proficiency at B1H level or above.
• Strong verbal and written communication skills.
• Basic understanding of US healthcare processes.
• Attention to detail and ability to work in a fast-paced environment.
• Proficiency in MS Office and CRM tools is an added advantage.

Shift Details:

• Shift window between 3:00 PM - 10:00 AM (Rotational) - May differ during training.
• Rotational Week Offs
• Experience: Fresher - 4 Years
• Work Mode : Work from Office
• Employment Type: Full Time

Benefits:

• Transport Allowance As per the company policy
• Night Shift Allowance As per the company policy
• Insurance
• Gratuity

Walk-in Virtual Hiring Support Call | Results CX

Hello Everyone,

I am available to connect with interested candidates between 10:30 AM and 07:00 PM.

Candidates who are interested in exploring opportunities with *ResultsCX* can join the call directly using the Microsoft Teams link below.

Call Timing: 10:30 AM to 07:00 PM

Microsoft Teams Link:

*Microsoft Teams meeting*

Join:

https://teams.microsoft.com/meet/252825249017500p=l8wfTWxDLuQHg0e1wT

Meeting ID: 252 825 249 017 500

Passcode : CJ6ZK9i4

If you are interested, please join the call using the above link during the mentioned hours.

Also, if any of your friends, colleagues, or professional contacts are looking for opportunities and meet the job requirements, I would appreciate it if you could share this link within your network.

Looking forward to connecting with you!

Thanks & Regards ,

Vanjarapu Gunasekhar,

Sr. Sourcing Scout - Talent Acquisition

Email ID: [email removed]

ResultsCx Bangalore

careers.results-cx.com