Walk-in || Customer Support Associate US Healthcare Voice Process

Key Responsibilities

• Handle inbound voice calls for US healthcare customers
• Address queries related to patient care, pharmacy support, claims, grievances, and appeals
• Provide clear, accurate, and timely information to customers
• Maintain high-quality documentation and data entry in CRM systems
• Follow standard operating procedures and HIPAA compliance guidelines
• Coordinate with internal teams to resolve customer issues efficiently
• Ensure excellent customer experience through empathy and effective communication

Experience

• Freshers are welcome
• 6 Months to 4 years of experience in Healthcare BPO or similar domain preferred

Key Skills & Requirements

• Typing speed of 28 WPM with 98% accuracy
• English proficiency: B1H level or above (Excellent verbal and written communication)
• Basic understanding of US healthcare processes
• Strong attention to detail and multitasking ability
• Ability to work in a fast-paced, night-shift environment
• Knowledge of MS Office; experience with CRM tools is an advantage

Preferred Skills

• Prior experience in US Healthcare Voice Process
• Knowledge of HIPAA regulations
• Customer handling and problem-solving skills

Interested Candidates Can Walkin To: ResultsCX, Awfis building, Ground Floor, 57/4 Marathalli, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103.

Interview Timings: 10:00AM to 3:30PM.

Point Of Contact: Ajay - Contact: [phone removed]