Walk-in || Customer Support and Sales Executive

About the Role:

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience across different communication channels.

Key Responsibilities:

• Handle inbound and outbound calls, WhatsApp, emails, and chat support professionally.
• Respond to customer queries related to products, orders, payments, delivery, and services.
• Understand customer concerns and provide accurate and timely solutions.
• Handle customer complaints patiently and work towards maintaining high customer satisfaction.
• Coordinate with Sales, Operations, Logistics, and other internal teams for order status, replacements, refunds, and delivery-related issues.
• Maintain and update customer details, interactions, complaints, and follow-ups in CRM, Excel, or Shopify.
• Conduct timely follow-ups with customers to ensure complete query resolution and order closure.
• Collect customer feedback and identify recurring issues for better customer service.
• Escalate complex or unresolved customer issues to the senior management/team when required.
• Ensure all customer interactions are handled with professionalism, patience, and a customer-first approach.

Requirements:

• Female candidates preferred, with candidates from Madurai preferred.
• Any Graduate with 0-2 years of experience in Customer Support, Tele-calling, CRM, or a similar role.
• Excellent verbal and written communication skills in English.
• Knowledge of Hindi will be an added advantage.
• Good understanding of customer handling, complaint resolution, and follow-up processes.
• Basic knowledge of MS Excel, email communication, CRM, Shopify, and other computer applications.
• Strong problem-solving and decision-making skills with attention to detail.
• Good listening and interpersonal skills with the ability to understand customer requirements.
• Ability to multitask, manage multiple customer queries, and work under pressure.
• Positive attitude, patience, and willingness to work as part of a team.
• Candidates should be customer-focused, responsible, and committed to providing a good customer experience.

Soft Skills:

• Customer-first attitude
• Good communication and listening skills
• Patience and problem-solving ability
• Team player with a positive attitude
• Ability to handle pressure and multitask

Perks & Benefits:

• Competitive salary
• Paid Leave
• Career growth opportunities
• Training and development
• Friendly and supportive work environment

Warm Regards,

HR,

Contact Number - [phone removed]