MUMBAI · FULLTIME
Walk-in || Customer Success & Resolution Specialist

Ketto
Mumbai · onsite · Posted 1d ago
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₹2.5L - ₹6.0L PA3–6 yrsfulltimeMumbai
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.6s
- Found the form on Naukri · 10 questions to answer1.7s
- Decided the answers for all of them2.8s
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Section · 01
About this role
Roles and Responsibilities
- Manage customer success by identifying opportunities to drive growth, retention, and expansion through proactive engagement.
- Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
- Collaborate with internal teams to resolve complex issues and improve overall customer experience.
- Analyze data to identify trends and areas for improvement in renewal rates, churn prevention, and revenue expansion.
- Provide exceptional customer service by responding promptly to inquiries, resolving complaints efficiently.
How to Apply
Send your resume to [email removed] For more details, call/WhatsApp [phone removed]
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer ExperienceCustomer EngagementCustomer Retentioncustomer satisfactionCustomer SupportRenewalsRetention
Section · Company
About Ketto

Ketto
Internet
383
employees
2012
14 years old
Mumbai, Maharashtra
India
₹2.5L – ₹6L PA
This role
About
We’re Ketto, India’s largest crowdfunding platform, helping people raise funds for medical emergencies and social causes. Real people. Real stakes. Real impact.
Industries
InternetIT Services & Consulting
Employee ratings
294 reviews
4.3/ 5
Culture
4.2
Career growth
4.0
Work-life
4.3
Employees rate it well for
Work Culture65Senior Management34Work Life Balance34Work Environment28Working Hours/shift17
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