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    Job · 21685637

    MUMBAI · FULLTIME

    Walk-in || Customer Success & Resolution Specialist

    Ketto

    Ketto

    Mumbai · onsite · Posted 1d ago

    Sourced fromNaukri
    ₹2.5L - ₹6.0L PA3–6 yrsfulltimeMumbai

    About a minute. You'll make an account on the way through.

    agent · working

    • Read this posting0.6s
    • Found the form on Naukri · 10 questions to answer1.7s
    • Decided the answers for all of them2.8s
    • Tailor your résumé to this role
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    Section · 01

    About this role

    Roles and Responsibilities

    • Manage customer success by identifying opportunities to drive growth, retention, and expansion through proactive engagement.
    • Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
    • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
    • Analyze data to identify trends and areas for improvement in renewal rates, churn prevention, and revenue expansion.
    • Provide exceptional customer service by responding promptly to inquiries, resolving complaints efficiently.

    How to Apply

    Send your resume to [email removed] For more details, call/WhatsApp [phone removed]

    Sourced from naukri

    Section · 02

    Skills

    Customer ServiceCustomer ExperienceCustomer EngagementCustomer Retentioncustomer satisfactionCustomer SupportRenewalsRetention

    Section · Company

    About Ketto

    Ketto

    Ketto

    Internet

    383

    employees

    2012

    14 years old

    Mumbai, Maharashtra

    India

    ₹2.5L – ₹6L PA

    This role

    About

    We’re Ketto, India’s largest crowdfunding platform, helping people raise funds for medical emergencies and social causes. Real people. Real stakes. Real impact.

    Industries

    InternetIT Services & Consulting

    Employee ratings

    294 reviews

    4.3/ 5

    Culture

    4.2

    Career growth

    4.0

    Work-life

    4.3

    Employees rate it well for

    Work Culture65Senior Management34Work Life Balance34Work Environment28Working Hours/shift17

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Walk-in || Customer Success & Resolution Specialist · waiting for your command