Walk-in || Customer Service Specialist

Role Overview

We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.

Key Responsibilities

• Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
• Handle inbound/outbound customer interactions with professionalism and clarity
• Understand client requirements and provide accurate, timely resolutions
• Ensure high levels of customer satisfaction (CSAT) through quality service
• Build and maintain strong client relationships through effective communication
• Document customer interactions and updates in CRM systems
• Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
• Identify opportunities for process improvement or upselling (if applicable)
• Escalate critical or unresolved issues to appropriate teams

Required Skills

• Excellent spoken English with neutral/global accent
• Strong client-handling and interpersonal skills
• Ability to manage difficult conversations professionally
• Active listening and problem-solving abilities
• Ability to work in night/rotational shifts

Qualifications

• Graduate in any discipline
• Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles