Walk-in || Customer Service Representative

Job Title: Customer Service Associate (International Voice Process)

(Freshers can apply)

About Company

We are FIS. Our technology powers the worlds economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Customer Service Associate, you will support international customers through voice interactions, helping them with service-related inquiries and issue resolution. This role is ideal for fresh graduates who are passionate about customer service, possess strong communication skills, and are eager to build a career in a global organization. Success in this role will be measured through customer satisfaction, service quality, productivity, and adherence to operational standards. You will receive training and ongoing support to help you succeed and grow within FIS.

What You Will Be Doing

Handle customer interactions through voice channels in a professional and courteous manner

Assist customers with service inquiries, account-related requests, and general support needs

Deliver excellent customer experiences while meeting quality and productivity goals

Understand customer concerns, identify solutions, and escalate issues when required

Accurately document customer interactions and updates in business systems

Communicate information clearly and effectively to customers across diverse backgrounds

Follow defined processes, compliance requirements, and service-level commitments

Contribute ideas to enhance customer satisfaction and team performance

Manage multiple customer interactions while maintaining accuracy and attention to detail

Collaborate with team members, participate in training programs, and continuously develop new skills

What you Bring

Graduate of any discipline or minimum 12th (higher secondary) pass

Excellent verbal and written communication skills in English

Nice to have knowledge in an international voice process, customer service, or contact center environment

Strong customer-focused mindset with a passion for helping others

Good problem-solving and analytical thinking skills

Basic computer proficiency, including familiarity with Microsoft Office and business applications

Ability to listen actively, learn quickly, and adapt to a fast-paced environment

Strong interpersonal skills with the ability to build rapport and communicate confidently

Ability to manage priorities, work in shifts, and meet performance expectations

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits