Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    2. Job

    Job · 13531457

    Naukri logo

    Walk-in || Customer Service Representative

    Naukri · Mumbai · onsite · Posted 59d ago

    ₹1.8L - ₹3.5L PA0–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Sutherland is Hiring | Customer Support Associate (Voice / Chat / Blended) | Navi Mumbai


    Please share your confirmation via email if you are available to attend the Face-to-Face Interview.

    Available Processes

    Candidates can be considered for any of the below processes based on eligibility and interview performance:

    • Customer Service Voice
    • UAE Telecom Process
    • UAE Automotive & Retail Process
    • International E-Commerce Process

    Interview Details

    Interview Date: Thursday, 27th August
    Interview Time: 2:00 PM to 7:00 PM

    Venue: Sutherland, IT Park, 5th Floor, K-10 Liberty Tower, Reliable Plaza, Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra - 400708

    Point of Contact: Alisha

    Interview Mode: Face-to-Face

    Eligibility Criteria

    • Freshers & Experienced Candidates Can Apply
    • Education: HSC & Above
    • Experience in BPO / Non-BPO accepted
    • Strong communication skills preferred
    • Immediate Joiners Preferred

    Job Description

    Sutherland is looking for enthusiastic and customer-focused individuals to join our Customer Support team.

    We are hiring for multiple Voice, Chat and Blended processes supporting domestic and international customers. Candidates will be responsible for handling customer queries, providing resolutions, and ensuring a positive customer experience.

    Key Highlights

    • Voice / Chat / Blended Roles
    • 5 Days Working with 2 Rotational Week Offs
    • Rotational Shifts (Process Dependent)
    • Cab Facility Available for Eligible Night Shift Employees
    • Work From Office
    • Growth Opportunities with a Leading Global Organization

    Documents Required

    Please carry:

    • Updated Resume (Mention "Naukri.com_EHIRE_Shreyanshi" at the top of your resume)
    • Copy of Any Government ID Proof

    Important Notes

    • Interview slots are allotted on a first-come, first-served basis.
    • Please report within the interview timings.
    • Candidates who have attended a Sutherland interview in the last 3 months are not eligible.
    • Please ignore this mail if not interested or not relevant to your profile.



    Regards,
    Shreyanshi Chaurasia

    Sourced from naukri

    Skills

    Customer ServiceCustomer SupportCustomer CareInbound ProcessDomestic BPOInternational BPObpovoice processVoice SupportOutbound Process

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    ₹1.8L – ₹3.5L PA

    This role

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Walk-in || Customer Service Representative · waiting for your command