Walk-in || Customer Service Executive

**SUTHERLAND WALK-IN DRIVE INTERNATIONAL VOICE PROCESS!**

**Experience Required: 6 Months to 6 Years**

**Company:** Sutherland

**Role:** Technical / Customer Service Associate

**Process:** International Voice / Technical Customer Support

**Experience:** 6 Months to 6 Years

**Walk-In Date: ** Monday to Friday

**HR Contact:** Kavitha Annadurai

**Contact Number:** [phone removed]

### JOB ROLE

Sutherland is hiring experienced candidates for the **Technical Customer Service (TCS) Associate** role in the Neighbor Solutions / Community Support team.

**Key Responsibilities:**

Assisting customers with device setup and configuration

Resolving Wi-Fi and connectivity issues

Providing basic technical troubleshooting

Handling international customer queries through voice support

Identifying and resolving customer issues

Escalating complex technical issues when required

Delivering excellent customer service and maintaining customer satisfaction

### ELIGIBILITY CRITERIA

Experience: **6 Months to 6 Years**

International Voice Process experience preferred

High School Graduate / Diploma / College or University students who meet the role requirements

Good verbal and written communication skills

Basic knowledge of computers, devices, Wi-Fi, and network connectivity

Strong listening and problem-solving skills

Ability to handle international customers professionally

Willingness to work in rotational shifts, including evenings and weekends

### ASSESSMENT REQUIREMENTS

Voice Assessment – B2 Level

Chat Typing – Minimum 32 AWPM

Grammar and Communication

Active Listening

Attention to Detail

Critical Thinking and Problem Solving

Conflict Resolution

Customer Engagement

### DOCUMENTS TO CARRY

Updated Resume

Government ID Proof

Educational Documents, if available

Relevant Experience Documents

### WALK-IN DETAILS

**Company:** Sutherland

**Position:** Technical / Customer Service Associate

**Process:** International Voice / Technical Customer Support

**Experience:** 6 Months to 6 Years

**Date:** Wednesday, 21 October 2026

**HR Contact:** Kavitha Annadurai

**Contact:** [phone removed]

**Looking for a job change in the International Voice Process? Don't miss this opportunity to join Sutherland!**

Interested candidates can contact **Kavitha Annadurai – HR** for further details.

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