Walk-in || Customer Service Executive

Job Summary

We are seeking a dedicated and empathetic Customer Service Representative to adeptly manage customer inquiries and grievances. The ideal candidate will exhibit exceptional communication skills, a customer-centric ethos, and a demonstrated capacity to resolve issues efficiently and professionally.
Key Responsibilities

• Provide timely, articulate, and professional responses to customer inquiries via phone calls
• Diagnose and resolve product or service-related issues by discerning the root cause and

proposing optimal solutions

• Maintain meticulous records of customer interactions, transactions, and feedback within

CRM systems

• Escalate unresolved or complex issues to relevant departments or supervisors in a prompt

manner

• Proactively follow up with customers to ensure complete resolution and satisfaction
• Analyze customer feedback to identify recurring issues and collaborate with internal teams

to implement continuous improvements

• Consistently meet or surpass performance benchmarks such as

Customer Satisfaction Score
(CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and responsiveness

• Remain well-informed on product updates, internal processes, and available tools
• Rigorously adhere to organizational policies, compliance standards, and quality assurance

protocols
Required Skills & Qualifications

• Graduation is must
• Proven experience (1 -6 years ) in a customer service or client support capacity
• Exemplary communication and interpersonal skills
• Robust analytical and problem-solving abilities with acute attention to detail
• Ability to perform under pressure and manage challenging interactions with professionalism

and tact

• Proficiency with customer service platforms, CRM systems, and Microsoft Office suite
• Willingness and flexibility to work varied shifts including weekends and holidays as necessary

Preferred Qualifications (Optional)

• Industry-specific experience (e.g., e-commerce, telecommunications, financial services)
• Familiarity with ticketing and CRM software such as Zendesk, Freshdesk, or Salesforce
• Multilingual capabilities are advantageous