Walk-in || Customer Service Executive

Roles and Responsibilities

• Provide exceptional customer service through email support, chat process, and non-voice interactions.
  
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Collaborate with internal teams to resolve complex customer complaints.
  
• Meet performance targets for quality metrics such as first call resolution rate.
  

Desired Candidate Profile

• 0-2 years of experience in BPO or Call Centre environment.
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Proficiency in handling international customers (English language).
  
• Ability to work on rotational shifts including weekends and holidays.
  

Office location- sector 75, Mohali Teleperformance Gate no. 1 -Cabin 12