Walk-in || Customer Service Executive

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain a positive and customer-friendly communication style.
• Follow company processes, call scripts, and quality standards.
• Record customer interactions and update information accurately in the system.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned targets related to call quality, productivity, and customer satisfaction.

Preferred candidate profile

• Excellent verbal communication skills in English/Hindi.
• Good listening and interpersonal skills.
• Comfortable handling customers over the phone.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to work under pressure and meet targets.
• Freshers and candidates with relevant voice process/customer support experience can apply.
• Positive attitude, patience, and a customer-focused approach.