Walk-in || Customer Service Executive

Role & responsibilities

1. Assist customers with inquiries, account setup, transaction issues, forex card activation/reloading, currency conversion, and travel-related financial guidance via phone, email, chat, or ticketing systems.

2. Troubleshoot and resolve complaints efficiently, escalating complex cases to senior teams while educating customers on product features for enhanced satisfaction.

3. Maintain accurate records of customer interactions and feedback in the CRM system, collaborating with internal teams to address forex-specific issues like regulations or exchange rates.

4. Adhere to SLAs, monitor customer trends, and participate in training to stay updated on Niyo Forex products and industry best practices.

Preferred candidate profile

1. Bachelor's degree in any discipline; preference for candidates with a background in finance, commerce, or customer service.

2. 1-3 years of experience in customer support, preferably in the banking, fintech, or forex/travel industry. Freshers with relevant internships may be considered.

3. Excellent verbal and written communication skills in English; knowledge of additional languages (e.g., Hindi, regional languages) is a plus for handling diverse customer bases.

4. Strong problem-solving abilities with a customer-first mindset.

5. Ability to handle high-volume inquiries in a fast-paced environment while maintaining accuracy and empathy.

Shift flexibility, including willingness to work in rotational shifts, weekends, or holidays as per business needs.