Walk-in || Customer service executive

Kotak Mahindra Bank Customer Service Executive

Position: Customer Service Executive

Company: Kotak Mahindra Bank

Employment Type: Full-Time

Experience: Minimum 6 Months

Qualification: Graduate in any discipline

Salary: 18,000/- in hand

Job Description

Kotak Mahindra Bank is hiring enthusiastic and customer-focused graduates for the position of Customer Service Executive. The role involves handling customer interactions, understanding their requirements, providing appropriate banking-related assistance, and ensuring a smooth customer experience.

Key Responsibilities

- Handle customer queries through voice/customer service channels professionally and efficiently.

- Understand customer concerns and provide accurate information and suitable solutions.

- Assist customers with basic banking products, services, account-related queries, and requests.

- Maintain a high level of customer satisfaction and follow prescribed service standards.

- Ensure accurate documentation and updating of customer information wherever required.

- Escalate complex or unresolved customer issues to the appropriate team.

- Follow bank policies, compliance guidelines, and standard operating procedures.

- Maintain professionalism, courtesy, and a positive attitude while communicating with customers.

- Achieve assigned service quality and performance targets.

Eligibility Criteria

- Graduate from a recognized university in any discipline.

- Minimum 6 months of relevant experience, preferably in customer service, banking, BPO, telecalling, or voice process.

- Versant Score: 4 or above.

- Good verbal communication and customer-handling skills.

- Basic computer knowledge and ability to work on multiple systems.

- Candidates should be customer-oriented, confident, and willing to work in a target-driven environment.

Compensation

18,000/- per month in hand, subject to applicable company policies and deductions.