Walk-in || Customer Service Executive / Technical Support Associate

Job Title

Customer Service Executive / Technical Support Associate - International Voice Process

Job Description

We are looking for dynamic and customer-focused graduates for our International Voice Process and Technical Support teams. Candidates should possess excellent communication skills and the ability to provide exceptional customer service and technical assistance to global customers.

Roles & Responsibilities

• Handle inbound and outbound customer interactions via voice support.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide technical troubleshooting and support for customer issues.
• Diagnose and resolve basic hardware, software, internet, and application-related concerns.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate documentation of customer interactions in CRM tools.
• Meet quality, productivity, and customer satisfaction targets.
• Adhere to company policies, processes, and service standards.

Eligibility Criteria

• Graduation is Mandatory (Any Graduate).
• Freshers and experienced candidates are eligible.
• Excellent verbal and written communication skills in English.
• Candidates with International Voice Process, Customer Support, Technical Support, Service Desk, or Helpdesk experience are preferred.
• Freshers with strong communication and technical aptitude can apply.
• Willingness to work in rotational shifts/night shifts.
• Basic knowledge of computer systems, operating systems, internet applications, and troubleshooting concepts.

Required Skills

• Excellent English Communication
• International Voice Support
• Customer Service
• Technical Support
• Troubleshooting Skills
• Problem Solving
• Multitasking
• Customer Handling
• CRM Tools
• Basic Networking Knowledge

Experience

0 to 5 Years

Employment Type

Full-Time

Location

Hyderabad

Shift Timings

24/7 Rotational Shifts (US/UK Process)

Salary

Benefits

• Health Insurance
• Career Growth Opportunities
• Cab Facility (As per Company Policy)