Walk-in || Customer Service Executive - Sales

Role & responsibilities:

A Customer Service Executive Sales who effectively manage DSE interactions, channel partners and the open market. CSE's responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

• Generate leads through interactions with DSE or through channel partners/open market.

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries.
• Cross-selling product offerings to customers.
• Educates customers with information to build their understanding of issues and capabilities.
• Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

• Maintaining relationship with assigned dealer.

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

• Interact with operations and credit team in order to ensure smooth processing of loan application