{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Customer Service Associate","description":"

Role & responsibilities

Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers

Take full ownership and accountability of the assigned tasks
Resolution & closures of tasks as per defined TAT Consumer
Recording of data with accuracy on Tools set up for the department
Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Required Skills

Excellent Written & Verbal communications in English and Hindi (Must have)
Taking full Ownership & Accountability of issue resolution for driving Customer.
A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
Usage of tools like Excel and CRM
Enthusiastic, willing to learn, multitask.
Any HSC, Graduate & Postgraduate ( 1-2 years of relevant work experience)

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