Walk-in || Customer Service Associate

Parag Milk Foods Ltd, founded in 1992, is one of India's elite private sector dairy company, with a diverse portfolio in over 15 consumer centric product categories. We pride ourselves for providing the best global source of expertise and scientific knowledge in support of the development and promotion of quality cows milk and milk products, to offer consumers nutrition, health and well-being. 

Key Responsibilities

• Manage Communications: Handle a high volume of inbound and outbound phone calls, emails, and live chats.
• Resolve Issues: Identify customer needs, troubleshoot technical or account problems, and provide effective solutions.
• Record Data: Document every customer interaction accurately in the data base
• Follow Standards: Adhere to company communication scripts, policies, and escalation metrics

Essential Skills and Qualifications

• Communication: Clear verbal and written communication skills with active listening abilities.
• Empathy: High level of patience and emotional control when dealing with frustrated clients.
• Technical Literacy: Basic computer proficiency and familiarity with customer management systems.
• Education: A high school diploma or equivalent qualification

If interested, please share your Resume at [email removed]

Regards,

HR Team.