Walk-in || Customer Service Associate

Role & responsibilities

Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers

• Take full ownership and accountability of the assigned tasks
• Resolution & closures of tasks as per defined TAT Consumer
• Recording of data with accuracy on Tools set up for the department
• Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
• Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Required Skills

• Excellent Written & Verbal communications in English.
• Taking full Ownership & Accountability of issue resolution for driving Customer.
• A Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
• Usage of tools like Excel and CRM
• Enthusiastic, willing to learn, multitask.
• HSC, Any Graduate( 1-2 years of relevant work experience)