Walk-in || Customer Service Associate - Voice

Roles and Responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.
  
• Provide accurate and timely assistance with flight bookings, hotel reservations, and other travel arrangements.
  
• Maintain a high level of professionalism while handling complex customer complaints.
  
• Offer personalized recommendations for holiday packages based on customer preferences.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment with focus on customer service roles (preferably in the travel industry).
  
• Strong communication skills with excellent verbal and written English proficiency.
  
• Ability to work rotational shifts including evenings, weekends, and public holidays as per business requirements.