Walk-in || Customer Service Associate - Customer Experience ( On Off-Roll Basis)

Role & responsibilities:

• Understand customer concerns and provide appropriate solutions or escalate to relevant teams.
• Respond to customer emails within defined TAT.
• Ensure responses are grammatically correct, clear, and empathetic.
• Use predefined templates where applicable, while customizing responses to suit individual queries.
• Follow up on unresolved issues and ensure closure.
• Maintain a customer-first approach in all communications.
• Follow standard operating procedures (SOPs) and compliance guidelines.
• Ensure data privacy and confidentiality in all communications.

• Excellent written communication skills.
• Strong comprehension and problem-solving abilities.
• Attention to detail and accuracy.
• Familiarity with CRM tools and email platforms.
• Ability to multitask and manage time effectively.