Walk-in || Customer Service Associate (CSA) Non-Voice

Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process - Email & Chat Support

Customer Service Associate.

Immediate joiner required

Contact Details

HR : Yashita

Mobile number : [phone removed]

Email ID : [email removed]

The role of Customer Support Associate (CSA), will be responsible for:

• Answering queries via Email and chat
• Troubleshooting issues via Email and Chat
• Answering customers queries about features and functionalities of the clients service offerings
• Escalate product related issues to internal teams & close loop
• Going the extra mile to engage with customers by solving their issues and ensuring satisfaction

Requirements:-

• An obligation to deliver exceptional customer service
• Receive inbound emails and messages to gather and verify required information and do utmost within their power to solve issues submitted
• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Critical Skills:-

• Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
• Typing speed 35WPM with 95% accuracy
• Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
• Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.

Educational Requirements :

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus

Benefits:-

• An attractive compensation package.
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

Note: Candidates who are currently out stationed are requested to contact the concerned HR representative regarding their interview scheduling.

Interview details :

Monday - Friday ( saturday and sunday no interview)

Location - 92/1B, Electronic City Phase I, Electronic City, Konappana Agrahara, Karnataka 560100