Walk-in || Customer Relationship Manager

Role & responsibilities:

• Project Management: Oversee and ensure active involvement in the approval of plans, including floor plans, area statements, and the allocation of units to landowners.
• Cross-functional Coordination: Work closely with the legal, accounts, technical, and liaison teams to ensure seamless project execution.
• Regulatory Compliance: Ensure that all projects comply with RERA (Real Estate Regulatory Authority) approvals and guidelines.
• Inventory Management: Maintain and manage project inventory to ensure accurate tracking and efficient allocation.
• Project Documentation in REALX: Manage the documentation process in REALX, including sending welcome emails and demand letters, preparing bank-related documents, and handling the handover process, etc.
• Legal Coordination: Coordinate with the legal team for the preparation of Agreements of Sale (AOS), Sale Deeds, TPA/QPA, and related bank documents.
• Banking and Loan Processes: Possess extensive knowledge of all banking and loan processes related to real estate transactions.
• Customer Onboarding: Receive booking forms from the sales team, enter data into REALX, and introduce yourself to customers. Provide orientation on company policies, rules, regulations, terms, conditions, and best practices.
• Cash Flow Management: Prepare and manage cash flow projections on a daily, weekly, monthly, quarterly, yearly, and overall project tenure basis. Tax and Compliance Knowledge: Have a thorough understanding of TDS (Tax Deducted at Source), GST (Goods and Services Tax), and other relevant tax laws.
• Property Transfers: Manage cancellations, property transfers, and modifications of details as necessary.
• Registration Process: Possess in-depth knowledge of the registration process for real estate properties like apartments, villas, open plots, commercial properties, etc.
• Handover Process: Oversee the documentation and physical process of handing over properties to customers.
• Refund Management: Handle the refund process if required, ensuring customer satisfaction, i.e., delight.
• Customer Query Resolution: Address and resolve customer queries across technical, financial, legal, and general domains.
• Sales Team Coordination: Regularly update the sales team with information from bankers to facilitate increased sales.
• Customer Relationship Management: Maintain positive relations with customers, encouraging them to provide positive reviews and testimonials regularly.
• Association Formation: Assist in forming associations (owners' welfare) in line with RERA guidelines and AOS terms.
• Liaison Coordination: Work with the liaison team to complete the association certificate.
• RERA Updates: Provide quarterly updates to RERA by coordinating with accounts and technical teams.
• Customer Engagement: Send wishes to customers on significant occasions like birthdays and anniversaries.
• Highlighting Positive Customer Feedback: Regularly highlight positive customer experiences and feedback.
• Interest Collection: Collect interest from customers when payments are delayed.
• Financial Strategy Development: Create new financial options with bankers, such as ADF (Advance Disbursement Facility) and EMI holidays.
• Strategic Collection Plans: Develop strategic plans for collections with both existing and new bank teams.
• Banker Approvals: Secure project approvals from bankers as required.
• Sales Team Meetings: Conduct regular meetings with the sales team to align on goals and strategies.
• Inventory Oversight: Maintain oversight of inventory management to ensure accuracy and efficiency.
• Regulatory Updates: Stay informed on updates to interest rates, taxes, stamp duty, and other relevant financial regulations.
• Team Leadership: Lead, manage, and monitor the team, providing guidance and ensuring they understand all responsibilities and tasks.
• File Management: Share files and responsibilities within the team on a rotational basis.
• Target Achievement: Work diligently to meet project targets.
• Process Improvement: Continuously seek opportunities for process improvements in REALX to enhance efficiency through automation.
• Social Media Proficiency: Possess knowledge of social media platforms and their use in professional settings.
• MIS/MIR Reporting: Generate Management Information Systems (MIS) and Management Information Reports (MIR) as needed.
• Conflict Resolution: Resolve any issues that arise between team members to maintain a cohesive working environment.
• Recruitment Involvement: Participate in the recruitment process to ensure the team is staffed with qualified and capable individuals. This role demands a high level of organizational skill, attention to detail, and the ability to manage and coordinate across various teams and functions.

Preferred candidate profile

• Real estate experience is mandatory.
• Hands-on experience in CRM software and ERP Software.
• Good communication skills.
• Flexible to travel to all locations in Hyderabad.
• Immediate male candidates are preferred.

Contact no.: [phone removed], [phone removed]