Walk-in || Customer Relationship Manager - Mumbai

Walk-in Interview Announcement: Senior Executive / Team Lead CRM

Greetings from Medi Assist TPA! We are conducting walk-in interviews for the role of Senior Executive / Team Lead CRM for our Mumbai office.

Interview Details

• Dates: September 7th & 8th, 2026
• Time: 11:00 AM 1:00 PM
• Location: Mumbai Office
• Role : Customer support (CRM)

Job Overview

We are hiring an experienced Senior Executive / Team Lead for Client Relationship Management (CRM). In this role, you will manage insurer and client relationships, oversee daily operations, track claims processes, and lead a team to deliver timely query resolution.

Key Responsibilities

• Insurer & Client Relationship Management:
  
• Prepare weekly/monthly internal reconciliation reports and daily annexures.
• Conduct weekly visits to insurer branch offices (e.g., SBIG) to build relationships and resolve open issues.
• Manage day-to-day coordination with key SPOCs, regional agents, and internal stakeholders (Enrollment, Claims, Investigation, Accounts).
• Operations & Team Handling:
  
• Lead and mentor the CRM team, track daily queries, and oversee output reports.
• Manage query allocations, error logs, and ensure strict adherence to Turnaround Times (TAT).
• Coordinate claim registration, payment re-openings (SCR), cashless pre-authorizations, and payment failure resolution.
• Customer Servicing & Escalation:
  
• Handle customer complaints, escalations, and grievance redressals.
• Assist customers and agents with cashless/reimbursement queries, deduction explanations, and document submissions (including regional language coordination).
• Manage regional communications and active operational query groups.

Requirements & Skills

• Strong proficiency in Advanced Excel and MIS reporting.
• Prior experience in TPA, Health Insurance, or Claims Management.
• Excellent communication, conflict resolution, and team management skills.
• Willingness to travel locally for client and branch visits.

Contact Information

• Contact Person: Hariprasad
• Email: [email removed]

Mob : [phone removed]