Walk-in || Customer Relationship Manager cum Backend Coordinator

Position: Back Office Core Coordinator CRM, Sales, Production & Logistics.

Salary: [phone removed]

Location: Goregaon west (Mumbai)

Job Type: Full Time (Monday - Saturday)

Experience: 2–5 years

Job Summary:
We are looking for a detail-oriented and proactive Back Office Core Coordinator to manage and coordinate the day-to-day flow between Sales, CRM, Production, Stores and Logistics. The role will ensure that customer requirements and orders are properly tracked from order confirmation until production, dispatch and delivery.

Key Responsibilities:

• Manage and update CRM with customer enquiries, quotations, orders, follow-ups and status.
• Coordinate with the Sales Team for order details, pending requirements and customer commitments.
• Prepare and maintain order/dispatch trackers and ensure timely updates.
• Coordinate with Production & Stores regarding production planning, material availability and order status.
• Follow up on production timelines and ensure delays are highlighted to the concerned team.
• Coordinate with Logistics/Transporters for vehicle arrangement, dispatch schedules and LR/transport documents.
• Track dispatches and deliveries and keep the Sales Team/customer updated.
• Ensure proper flow of information between Sales Production Stores Logistics Customer.
• Maintain records of pending orders, production status, dispatches, deliveries and customer requirements.
• Identify bottlenecks or delays and escalate them to the concerned senior/team.
• Prepare regular MIS/reports related to sales orders, production, dispatch and pending deliveries.
• Ensure proper documentation and timely closure of orders.
• Handle routine customer/vendor coordination through calls, email and WhatsApp.

Candidate Profile

• 2–5 years of experience in Back Office / Sales Coordination / Operations / Order Management / Supply Chain Coordination.
• Experience in a manufacturing, trading, plastics, irrigation, packaging or similar industry will be preferred.
• Good knowledge of Excel/Google Sheets and CRM systems.
• Strong follow-up and coordination skills.
• Good communication skills with the ability to coordinate with multiple departments.
• Should be organised, responsible and able to independently track pending tasks.
• Must be comfortable handling multiple orders and priorities simultaneously.
• Should have a problem-solving and ownership-oriented approach, rather than only doing data entry.