{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Customer Relationship Executive","description":"

Role & responsibilities

Welcome customers, schedule service appointments, and ensure a smooth service experience from vehicle drop-off to delivery.
Handle inbound and outbound calls for service reminders, appointment confirmations, and customer follow-ups.
Coordinate with Service Advisors and the workshop team to provide timely updates on vehicle repair status.
Address customer queries, concerns, and complaints professionally, ensuring prompt resolution and high customer satisfaction.
Conduct post-service feedback calls, record customer satisfaction (CSI) scores, and escalate unresolved issues to the management.
Maintain accurate customer records, service histories, and follow-up data in the CRM/DMS system.
Support customer retention initiatives by promoting service campaigns, annual maintenance packages, and value-added services while achieving customer satisfaction targets.

Preferred candidate profile

Graduate with 2-5 years of experience as a Customer Relationship Executive, Telecaller, or Customer Support Executive, preferably in an automobile dealership or service industry.
Excellent communication skills in English, Hindi, and the local language with a customer-centric approach.
Strong interpersonal, problem-solving, and complaint-handling skills with the ability to build lasting customer relationships.
Proficient in MS Office, CRM/DMS software, and handling customer databases and service follow-ups.
Well-groomed, organized, target-oriented, and capable of managing multiple customer interactions while maintaining high customer satisfaction (CSI) scores.

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