Walk-in || Customer Relationship Executive - Loyalty

Role & responsibilities

• Manage and execute customer loyalty programs to improve retention and repeat business.
• Maintain regular communication with existing customers through calls, WhatsApp, SMS and email.
• Drive customer engagement through loyalty offers, rewards, service benefits and exclusive campaigns.
• Conduct proactive follow-ups for service due dates, vehicle upgrades, renewals and referrals.
• Identify opportunities for repeat purchases, cross-selling and upselling of vehicles, service and accessories.
• Maintain accurate customer data, interactions and loyalty program activities in CRM/DMS.
• Handle customer queries related to loyalty benefits, memberships, offers and redemptions.
• Coordinate with Sales, Service, Parts and Marketing teams to deliver seamless customer experiences.
• Track customer engagement, retention, referrals and loyalty program performance and prepare MIS reports.
• Build strong long-term relationships and ensure a premium customer experience and high customer retention

Preferred candidate profile

• Graduate in Any Degree / Marketing / Business Administration with 1-3 years of experience in customer relationship management.
• Experience in automobile dealerships, premium/luxury brands, hospitality or retail is preferred.
• Strong communication, relationship-building and customer engagement skills with a service-oriented approach.
• Proficient in CRM/DMS, MS Office and customer follow-up, with a focus on retention, referrals and repeat business.