Walk-in || Customer Experience Manager

Roles and Responsibilities

• Manage customer complaints and feedback to improve overall customer satisfaction.
• Develop and implement strategies to enhance customer experience through digital channels.
• Collaborate with cross-functional teams to resolve complex issues related to electric vehicle sales and service.
• Analyze market trends and competitor activity to identify opportunities for growth in automobile sales and servicing.
• Provide technical support to customers on EV products, including troubleshooting and resolving issues.

Desired Candidate Profile

• 0-2 years of experience in after-sales service or a related field (automobile industry preferred).
• B.Tech degree in Computers or equivalent qualification; MBA/PGDM would be an added advantage.
• Strong understanding of CRM systems, data analysis tools, and digital platforms for managing customer interactions.