Walk-in || Customer Coordinator, Commercial Assistant, Project Coordinator

Role & responsibilities

**We are hiring Freshers for three positions to support customer coordination, sample movement, and technical project management for laboratory operations.

1. Customer Coordinator

Qualification: Any Graduate

Role Summary: Responsible for customer communication, sample receipt coordination, follow-up document, service updates, and feedback management.

Key Responsibilities: Acknowledge sample receipt, follow up for Purchase Order/Test Requests /quotation/payment documents, clarify customer requirements, update sample and report status, record customer feedback, support complaint resolution, and coordinate with commercial, technical, and reporting teams.

2. Commercial Assistant - Sample Collection & Courier Coordination

Qualification: Any Graduate / HSE
Role Summary: Responsible for coordinating customer sample collection, courier movement, documentation, and safe delivery of samples to the laboratory.

Key Responsibilities: Plan sample pickups, verify sample details and documents, ensure proper labelling, packing and transportation, maintain sample integrity and traceability, coordinate with customers and laboratory teams, prepare daily collection logs, and follow safety, quality, confidentiality, and chain-of-custody requirements.

3. Project Coordinator - Spices & Shelf-Life Studies

Qualification: M.Sc. in Food Technology, Chemistry, Biochemistry, Food Science, or a related discipline.

Experience: 02 years; freshers with strong learning interest and project coordination aptitude may also apply.

Role Summary: The Project Coordinator will support the end-to-end coordination of spices testing and shelf-life study projects, from customer requirement review and sample planning to project tracking, documentation, and final report support.

Key Responsibilities: Review customer study requirements, prepare project plans and testing schedules, coordinate sample registration, storage, and movement, monitor project milestones, follow up with laboratory teams and customers, maintain complete study records, support interim and final report preparation, escalate delays or deviations in a timely manner, and ensure alignment with ISO/IEC 17025, customer specifications, and applicable regulatory guidelines.

Desired Skill Set and Interest: Strong interest in scientific data compilation, analysis, and interpretation; effective win-win customer communication; good coordination and follow-up skills; attention to detail in documentation; and a strong desire to learn, contribute, and support scientifically sound project execution in laboratory operations.

Preferred candidate profile

Work Location: Chennai

Industry: Testing, Inspection & Certification / Laboratory Services | Application Process: Interested candidates may apply with an updated resume.