Walk-in || Customer Care_Walk-in Interview_International Voice Process_Manikonda

Greetings From ShiningStars ITPL!!

We are hiring for International Voice Processes. We have open positions across two dedicated tracks: AML/KYC Voice Operations and International Customer Support Voice (query resolution and inbound/outbound client assistance).

Process || Qualification || Experience

1. AML/KYC - Any UG - Min. 1 Year in AML/KYC Voice Operation.
2. Customer Support - Any UG - Min. 6 Months in Customer Handling.

Salary:

• AML/KYC - Up to 3.70 LPA/CTC
• Customer Support - Up to 4.00 LPA/CTC

Deductions From CTC - As Per Market Standards.

Age Limit: Max. 30

Cab Facility: In odd-hour shifts within transport boundaries.

Work Culture: 5-day working week with 2 rotational days off.

Key Requirements & Skills

• Fluency in English: Excellent spoken English with a neutral accent and strong sentence structure.
• Flexibility: Comfortable working in rotational 24/7 shifts and rotational week-offs.

Key Responsibilities

1. Customer Support

• Handle customer calls for international clients.
• Understand customer concerns and provide appropriate resolutions.
• Maintain professional and effective communication with customers.
• Resolve queries while maintaining quality and customer satisfaction.
• Follow process guidelines, quality standards, and compliance requirements.

2. AML / KYC

• Conduct outbound/inbound verification calls with global customers to gather missing KYC documentation and clarify account details.
• Perform risk-based customer due diligence (CDD) and enhanced due diligence (EDD) through direct telephone interactions.
• Explain regulatory compliance requirements clearly to international clients and collect necessary financial declarations.
• Making decisions to approve, decline, or escalate suspicious activities.

Walk-In Interview Details

• Monday to Friday: Between 12:30 - 02:00 PM (Reporting Time).
• Carry you Aadhaar card (Original & Copy), Updated Resume and 2 Passport size photos.

NOTE: -

• SHINING STARS ITPL DO NOT CHARGE ANY FEES FROM THE CANDIDATES
• Applicants must not have any pre-determined leave requirement in this month or in the next 3 months.

Contact Details: -

Indrajeet - [phone removed] (Call / WhatsApp)

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